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Our Commitment

At Jeunol, we take pride in creating premium, made-to-order clothing just for you. Each piece is carefully crafted using our print-on-demand process to ensure quality and sustainability.

Return Eligibility

Because each item is made specifically for you, we can only accept returns or exchanges in the following cases:

The item received is defective or damaged
The wrong item was sent to you
The item significantly differs from the product description

How to Request a Return

If you believe your order qualifies for a return, please follow these steps:

Contact us within 7 days of receiving your order
Provide clear photos showing the issue with your item

Resolution Process

Once we receive your request and review the provided photos, our team will assess the issue. If approved, we will offer either a replacement item or a full refund, depending on your preference and product availability.

Please Note: We cannot accept returns or offer refunds for incorrect size selections or change of mind. Please review size charts carefully before placing your order.

Processing Time

Approved refunds will be processed within 5-7 business days and credited to your original payment method. Replacement items will be produced and shipped as quickly as possible.